Case Studies
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Operating Intelligence Platform for Customer Success
How ApplauseLab helped Ovant turn scattered account data into an investor-ready customer success intelligence platform.
Key Results
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- Delivered an investor-ready demo around account handover and renewal risk
- Built three role-specific dashboards for AM, Head of CS, and COO workflows
- Connected renewal countdowns and risk signals to evidence trails

Moved the application platform from Heroku to AWS ECS
IaC'ed the AWS infrastructure so changes are …
Added WAF, GuardDuty, Security Hub, and …
Delivered an investor-ready demo around account handover and renewal risk
Built three role-specific dashboards for AM, …
Connected renewal countdowns and risk …
Unified catalog, orders, production, inventory, and closing workflows
Central catalog now feeds internal …
Touch-friendly production UI for workshop …
Idea to working POC in 12 weeks
Workflow & Context Design
Supervised AI Agents
Platform & Governance
Complete AI-powered career assessment engine
Scalable cloud architecture on AWS
AI-powered diagramming and technical documentation workflows
Workflow & Context Design
Supervised AI Agents
Platform & Governance
Simulation-assisted design validation using …
AI-augmented software development with code …
Complete system architecture for distributed scraping at scale
Optimized tech stack and tooling for rapid …
Production-ready CI/CD with automated …
2+ years in continuous production use
Complete visitor lifecycle tracking with …
Integrated ID document scanning hardware …
Scale one expert workflow on Atelier.
Start with repeatable work, clear review points, and one accountable owner.